Welcome to the OX Car Care Claims Center

If your vehicle is experiencing issues and you're ready to start a claim, you're in the right place.

Below, you'll find everything you need to know about filing a claim, what documentation is required, and the options available to you.

Note: This page is for existing customers of OX Car Care who have an active Vehicle Service Contract. Coverage is not guaranteed until a claim is reviewed and approved by an adjuster.

Two Ways to File a Claim

Option 1: File by Phone (Preferred)

  1. Call us directly to start the claims process. Our team will guide you through the steps and open the claim in real-time. This ensures faster handling and accurate information.

    Call: (844) 299-0885 EXT. 2

    Business Hours: M–F, 7 AM – 4 PM PST

Option 2: Submit Online (Estimate Ready)

  1. Use our online submission form if your repair facility has already diagnosed the issue and provided an estimate.

    Customer Info

    Contract Number
    Breakdown Date
    VIN
    First Name
    Last Name
    Phone Number
    Email

Submitting this form does not constitute claim approval. An adjuster will review all documentation and confirm eligibility.

What You'll Need to File a Claim

For Repair Facility Submissions:

  1. Repair shop name, address, phone, and email
  2. Vehicle make, model, year, and VIN
  3. Vehicle mileage at time of breakdown
  4. Detailed written estimate
  5. Diagnostic scan or DTC/freeze frame codes (if available)
  6. Photos of failed parts (if possible)

Understanding the Claims Process

  • Vehicle is taken to a licensed repair facility
  • Diagnosis and estimate completed
  • Claim filed via phone (preferred) or form
  • OX Car Care reviews documentation; may request service records or inspection
  • Adjuster makes a coverage decision
  • Approval sent to shop and/or customer
  • Repair completed
  • Final invoice submitted
  • Payment issued directly to shop

Do not begin repairs until the claim has been reviewed and approved. Unauthorized repairs may not be reimbursed.

What is Service History?

Service history is the record of past maintenance or repairs performed on your vehicle. It confirms proper maintenance, which may impact coverage eligibility.

We require invoices or repair orders including:

  1. Date of service
  2. Mileage at time of service
  3. Description of work performed

Example:

09/13/2023 – Oil Change at 75,200 miles

05/01/2023 – Transmission Fluid Service at 70,500 miles

01/18/2023 – Spark Plugs at 66,400 miles

Failure to maintain your vehicle as outlined in the manufacturer’s recommendations may impact claim eligibility.

Claim Submission Form

Use this secure form only if your shop has completed an estimate. Include written estimate, diagnostic report, photos (if available), and your details.

Claim Form Now

Frequently Asked Questions

How long does a claim take?

Most claims are processed within 1–3 business days when all documents are submitted.

When will the repair shop be paid?

Once the final invoice is received and reviewed, payment is issued directly to the repair facility.

What causes delays?

  1. Missing documents
  2. Incomplete service history
  3. Mileage inconsistencies
  4. Shop delays in calling or submitting

Why do you need mileage and service history?

This confirms proper maintenance and coverage eligibility. Claims on neglected vehicles may be denied.

More protection for your vehicle. More value in your pocket.

Peace of mind that you & your family can count on.

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