Why Ox Car Care
Reviews and Testimonials
How it Works
How to file a Claim
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Frequently Asked Questions
When can I file a claim?
Gold, Platinum and Diamond Plans may file after 30 Days from date of purchase and 1,000 additional miles from starting odometer. Superior and Ultimate Plans may file after 40 days. If you are unsure if you are past your review period, please feel free to call customer service so someone may assist you.
How does the deductible work?
Once your claim is authorized, the repair facility will finalize payment. They will first bill you for your deductible directly, and then Ox will pay the rest!
What happens if I need a rental vehicle while mine is being worked on?
Call in to the customer service line and alert them that you are taking out a rental. Make sure to keep the receipt of your rental car payment as our policy for rentals is reimbursement. Rental car coverage is subject to claim authorization and plan-specific limitations, please refer to your plan booklet for more info.
What happens when I have a breakdown away from home?
Most policies come with emergency roadside assistance. Call the roadside assistance number included on your packet or ID cards at 1-800-611-9589. Once you arrive at the repair facility, notify your repair technician that you have an extended warranty and provide them with the claim's hotline so they can call in your claim. We'll handle the rest.
How does the repair payment work?
Once your claim is authorized and you have posted your deductible, we submit payment directly to your repair facility as you checkout. Then you get to ride off into the sunset after we pick up the tab.
How would I know if a claim has been paid?
Our claim's team will notify you and your repair facility that your claim is authorized – once your deductible is posted our payment will be issued and you are ready to hit the road again.
How do I get placed on the Do Not Call list?
Ox Car Care, Inc. ("Company") respects and upholds the privacy rights of its customers and is committed to ensuring the best possible experience with our company. To that end, we have a strict policy regarding our "Do Not Call" list. If you choose not to receive sales or marketing calls from our company, you have the right to add your number to our "Do Not Call" list. Once your request is processed, which may take up to 30 days, the Company will not contact you for marketing purposes at the telephone number(s) you specify. This policy is consistent with federal laws and regulations including the Telephone Consumer Protection Act (TCPA) and the Federal Trade Commission (FTC) Telemarketing Sales Rule. To be placed on the Company's "Do Not Call" list, please contact our legal department at firstname.lastname@example.org. When making your request, please provide your current contact information so we can accurately document your request in our records. Please note that this will restrict marketing and sales calls from the Company only. You may continue to receive calls for other purposes such as debt collection or service notifications, unless you have made separate requests to be added to those specific "Do Not Call" lists. We respect your decision and will handle your request promptly and professionally. Your privacy is of paramount importance to us. Thank you for your understanding and cooperation.
What do I need to do to keep my coverage active?
If you decided on an interest-free payment plan, please ensure you keep your finance status in good standing. Delinquency may lead to temporary suspension of coverage or potentially account cancellation. Please also ensure you keep up with the factory recommended maintenance, and always keep your receipts!
Is there a guarantee that my car will be covered by Ox Car Care?
As long as your account is in good standing, and your claim qualifies based on your plan type (please refer to your policy for more info), you are covered by Ox!
Can my service contract be transferred?
Yes, all you need to do is call into customer service and alert them of your intent to transfer the coverage and we will take care of the rest.
Are pre-owned or used cars qualified for coverage?
Absolutely, in fact used cars are typically at the highest risk of breakdown and therefore get the highest value out of our coverage plans.
Can I sign up multiple cars for coverage?
You can add as many cars as you want! Once you activate your first car, we will automatically qualify you for a bundle discount once you add your additional vehicles.
Is coverage available to performance-enhanced cars or custom cars?
The short answer is yes, potentially. However, this is assessed on a case by case basis. Make sure to mention your modifications to your coverage specialist so they can confirm your eligibility.
Can you provide coverage for salvaged or branded cars?
Unfortunately salvage and branded titles are not eligible for coverage at this time.
Can I get refunds if necessary?
Yes, all contracts come with a standard refund policy.
Can I update my payment method?
Yes! Call in to our Billing Department and they will be happy to assist you.
Are payments manual or automated?
We offer both options, although the default for financed policies are typically automatic.
More protection for your vehicle. More value in your pocket.
Peace of mind that you & your family can count on.
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