FAQ

OX Car Care FAQ’s on claims, coverage, and contracts.

General Question

We expect a claim to be filed in as soon as you need assistance for your vehicle. If the issue is under coverage, then assistance would be provided after claim confirmation.

After repair or assistance is provided, the deductible should be paid directly to the repair facility.

Once you car is being repaired for up to 4 hours, you can get car benefits of up to $40 a day. Please check details with the facility for your entitlements.

Paying upfront or not depends on the dealership you’re working with.

When this happens, you can call this number 1-844-299-0885 to schedule a tow truck meet-up.

After work completion, the repair technician will receive credit payment from the Claims department Any extra charges will be left to you to handle.

To find out if a claim is paid or not, the repair facility will get in touch with the claim’s department for more information.

We advise you keep in touch with your car manufacturer’s maintenance schedule with all receipts intact. Don’t misuse, abuse, neglect or tamper with your car during the tenure of your contract.

When this happens, you can call this number 1-844-299-0885 to schedule a tow truck meet-up.

After work completion, the repair technician will receive credit payment from the Claims department Any extra charges will be left to you to handle.

To find out if a claim is paid or not, the repair facility will get in touch with the claim’s department for more information.

We advise you keep in touch with your car manufacturer’s maintenance schedule with all receipts intact. Don’t misuse, abuse, neglect or tamper with your car during the tenure of your contract.

Coverage Questions

You will be contacted by our rep as soon as possible as long as you have submitted a request. For more information on this, contact us on 1-844-299-0885

Yes, our contracts can be transferred to a new person like in cases of a car being sold. . For more information on this, contact us on 1-844-299-0885

Yes, our coverage is available for used, pre-owned or new cars. All are eligible for coverage.

No, it’s one car to one coverage contract. Each contract is made to cater to the details of a car and not several.

Yes, there’s coverage for such cars but at our discretion. Contact us on 1-844-299-0885 to discuss with a professional and get specific information.

Yes, there’s coverage for such vehicles. You can talk to a specialist by contacting us on 1-844-299-0885 for more information.

Billing Questions

Yes, if you qualify for a potential refund, we would be glad to oblige. Contact us to discuss further details about refunds.

Yes, you can easily update your payment method in the billing or payment section on our app or website.

Payments are automated monthly to avoid missing out on a pabyment deadline. We want to ensure you enjoy an uninterrupted service that might otherwise be affected by an unpaid invoice.